Policies

ACCESSIBILITY STATEMENT

 

Please find outlined below information we hope will ensure you enjoy your visit to the Lord Crewe Arms, regardless of whether your life is affected in some way by a medical condition, disability, impairment or specific learning difficulty.

 

The Lord Crewe Arms presents some challenges providing access to those with disability. Converted from the remains of an abbey which dates back to the 12th century, the building has many original features which are protected by its Grade 2 listed status. The garden was the site of the abbey cloisters, and is listed as a scheduled ancient monument. During the recent renovations much thought has been given to improving the access arrangements within these conservation restrictions and improvements have been made wherever possible. This document sets out to describe the facilities, and limitations that remain.

 

Prior to your arrival

Enquiries and reservations may be made by phone, email or via our website.

Should you require a taxi to the hotel from Newcastle Airport or the train stations at Hexham or Newcastle, we use a reliable company on a regular basis and we would be delighted to book them on your behalf. They can provide vehicles suitable for wheelchairs on request.

 

On arrival at the hotel

The hotel is situated in a village square. There is some public parking opposite the hotel, but these spaces are not designated for disabled drivers. Drivers can however pull up outside the main hotel entrance so that we can help with luggage etc. It would help if you can phone ahead to tell us of your arrival.      The hotel has a private car park 100m from the hotel. It is at the rear of the hotel and accessed by a level gravel path with some ramped steps. We are happy to provide valet parking to and from this car park and give assistance along the path to the hotel. The car park and path are lit in hours of darkness.

 

Immediately in front of the hotel is an area of cobbled pavement, but there are some flat flagstones laid within to provide easier access into the hotel. The front door leads straight into the reception area of the hotel and whilst we do not have a permanent porter service, our staff will be happy to deliver your luggage to your room either from the hotel entrance or the car park and give whatever assistance may be required.

 

Reception / lobby area

This area is divided by two substantial steps, and whilst a portable ramp is available for this step, arrangements are such that check-in and check-out procedures can be handled without crossing the step. The floor in the lobby is laid with flagstones and some rugs.

 

Public areas

The lobby leads into the Hillyard Room (a small dining area) which has a stone floor with rugs, and no steps. Access beyond the Hillyard Room to both the Derwent Room (further dining space) and the Crypt Bar involves two level changes, and whist we have portable ramps, the ancient doorways and turning spaces are regrettably restrictive. Our staff are on hand however to help where possible, and drinks, wine and menu items can all be brought to you in the Hillyard Room. The Hillyard Room is very popular and tables cannot normally be reserved, however with advance notice we will be happy to ensure a table is available for those with access difficulties. Breakfast can also be served in the Hillyard Room.

 

The Bishop’s Dining Room (hotel restaurant) and the Dorothy Foster Room (private dining room) are on the first floor and only accessible via a flight of stairs from the lobby. There is a good handrail on both sides of this wide stairway.

 

Toilets

On the ground floor we have a disabled toilet off the main reception area. The main toilet cubicle is 2.2m x 1.5m with handrails and an emergency call button. Doors and access corridor are 815mm wide. The main door to the cloakroom is restricted to 805mm. There is one step in the reception area which requires the use of a removable ramp which our staff can provide.

 

Fire alarm

The fire alarm is sounded by bells and does not have flashing lights. Assistance will be given if evacuation is necessary, and guests with hearing difficulties should alert our staff to this on check-in.

 

Accommodation

The bedrooms do present access difficulties. Four of the bedrooms are located in the main house, but these are all on the first and second floors of the building and we have no passenger lift. All staircases have good handrails.

 

10 of the bedrooms are located in a house across a small road that runs through the village square and whilst two of these are on the ground floor, access into the rooms and bathrooms is fairly restricted by size. Doorways are 900mm wide.

We have a further seven rooms located within the cottages in the village square. Access to all these involve leaving the hotel by the main door and crossing the square which has a mixed surface of paving, gravel and some cobbles. Our staff are very happy to accompany guests to their rooms however and provide whatever assistance may be necessary.

 

Four of the cottage rooms are on the first floor and accessed by a staircase without the benefit of a passenger lift. The other three are however on the ground floor and one of these has the benefit of a generous spacing in the bathroom around the wash hand basin and toilet, suitably placed hand rails and a level-floor shower suitable for seated showering.

 

The garden is accessed directly from the hotel reception. It is predominantly level, and has well-lit gravel pathways.

 

 

TERMS & CONDITIONS

 

BOOKING TERMS & CONDITIONS

 

1. Cancellation

In the unfortunate event of you having to cancel your reservation, please be aware that bookings cancelled less than 10 days prior to arrival will be charged the full room rate if the cancelled room remain unsold (so we strongly advise travel insurance to cover you for unforeseen circumstances).

 

 

WEDDINGS TERMS & CONDITIONS

 

1. Making a reservation

The Lord Crewe Arms will hold a booking provisionally for a period of 28 days. Before releasing a reservation, we will always endeavour to contact you to find out whether the date is still required. If the booking is no longer required or if we are unable to contact you then the provisional booking will be released. Should a conflicting enquiry be received for the same date during this period we will notify you and request confirmation within 7 days. Where an provisional booking is made more than 12 months in advance we will in most circumstances extend the provisional hold until the registrar or church have been able to confirm the booking for the ceremony.

 

2. Confirming a booking

To confirm your booking we ask for this contract to be signed and returned along with an initialled copy of the event summary that will be sent to you, and payment of a non-refundable deposit of 25% of the anticipated spend of the wedding.

 

3. Prepayment

The remaining 75% of the pre booked value of the event is payable 28 days before the event. An updated event summary will be sent to you, along with a further invoice. Where the event includes a number of rooms that will be paid directly by wedding guests, a suitable deduction will be made for the pre booked value of the event, and reflected in the pre-payment invoice. However client’s attention is drawn to clause 8 of these terms and conditions.

 

4. Cancellation

In the unfortunate event of you having to cancel your booking once the terms have been agreed The Lord Crewe Arms reserves the right to levy a cancellation fee as follows:

 

After receipt of signed terms and conditions - 25% of pre-booked business

8 - 12 weeks notice - 50% of pre-booked business

4 - 8 weeks notice - 75% of pre-booked business

Less than 4 weeks notice - 100% of pre-booked business

The hotel will make every effort to resell the cancelled accommodation. Revenue arising from subsequent resale will be deducted from the cancellation charge. Cancellation charges are currently VAT zero rated.

 

5. Insurance

Clients are advised that cancellation charges will be applied in all circumstance where the hotel has suffered a financial loss as a result of the cancellation. Clients are therefore strongly advised to take out an insurance policy as protection for a cancellation that falls outside their control. These policies, tailored specifically to weddings are widely available.

 

6. Reduction in size of a reservation

The broad details of the reservation will be agreed when the reservation is confirmed. The cancellation terms in part 4 above will apply to any part-cancellation, or alteration of the room hire or function room hire element of this reservation. Smaller alterations of the food and beverage element will be accepted at any time up to 4 weeks before the event when final arrangements and guest numbers will be reconfirmed. This will form the basis of the chargeable amount and will be regarded as the minimum numbers upon which the charges will be based on the day of the event. Smaller alterations are defined as being within 10% of the reservation, subject to any minimum spend agreed with the client and specified in the reservation. Larger alterations that exceed this amount, or contravene minimum numbers imposed in the reservation will be charged in full.

 

7. Consumption

Clients are asked to advise The Lord Crewe Arms in writing of any specific instructions or limitations that are to be applied to the wine and bar elements of this reservation. Specific instructions may include a limit on quantity, the requirement for the client to sign to confirm receipt, or the collection of empty bottles for client audit after the function. In the absence of such instruction we will provide all specified wine and bar elements on request to any wedding guest, and charge these to the main account and dispose of all empty bottles.

 

8. Payment

Payment for the deposit and prepayment is preferred by cheque or bank transfer. Payment for additional extras must be made by credit or debit card on departure from the hotel, unless specific arrangements have been confirmed in writing. We reserve the right to charge a delayed payment surcharge of 3% on the value of any amount outstanding after departure. PLEASE NOTE THAT WE DO NOT ACCEPT AMERICAN EXPRESS PAYMENTS, FOR ANY CHARGES OVER £2,000.

 

9. Liability

Liability for any accommodation reserved by wedding guests that forms part of the attached reservation remains with the client. If accommodation outside this reservation is booked independently, we will request individual confirmation and guarantees directly from the guest.

 

10. Making a booking

Unfortunately we are not able to take bookings just yet, we do need to have our planning consents in place before we can accept a booking. We hope to be open in February, but clearly we need enormous certainty for a wedding, so it is unlikely that we would consider taking a confirmed wedding booking before May 2014. We are however, happy to pencil in a date provisionally for you if available.

 

11. Deposit

We will require a 20% deposit on confirmation, 50% of balance eight weeks prior and then the remaining 30% two weeks prior. Any additional costs may then be settled on departure.

 

12. More information

If you require any more information, please do not hesitate to contact us on 01434 675 469 or email enquiries@lordcrewearms.co.uk.

 

 

 

PRIVACY

 

The Lord Crewe Arms is a limited company incorporated in England and Wales with registered number 04113929 whose registered office is at Calcot Manor, Near Tetbury, Gloucestershire, GL8 8YJ. The Lord Crewe Arms is part of The Calcot Collection comprising the following sister properties: Calcot & Spa, Barnsley House, The Village Pub and The Painswick. Calcot is responsible for this “website” and its contents (http://www.lordcrewearmsblanchland.co.uk/).

 

This notice describes the types of personal data we collect, how we may use that personal data and with whom we may share it. The term “personal data” means any information that can be used to identify a specific individual such as name, address, email address, telephone number and credit card information.

 

Our notice also describes the measures we take to protect the security of the personal data. We also tell you how you can reach us to:

a) Access, correct or delete the personal data you have provided.

b) Withdraw any consent you may have previously given to the processing of your personal data.

c) Tell us not to contact you with marketing materials about our services and promotions.

d) Ask any questions you may have about our online privacy policies.

 

Personal Data

 

Information that we collect from you

 

When you visit http://www.lordcrewearmsblanchland.co.uk/ you may be asked to provide certain information about yourself including your name, contact details and other relevant information. We may also collect information about your usage of our website.

 

Use of your information

 

Your information will enable us to provide you with access to all parts of our site. We will also use and analyse the information we collect so that we can administer, improve and develop our website to better support you.

 

We will only ever use your information to contact you in response to an enquiry.

Additionally, if you choose to provide personal data and consent to receive future communication from us, we may use your information to let you know about other products and services which we offer which may be of interest to you including new and revamped product information, market research results, promotional activity, advertising and changes in products.

If you chose not to provide us with your personal data, you may not be able to access some of our services such as newsletters or taking part in promotions.

Cookies

 

Like many companies, we use “cookies” or similar objects on our website.

A cookie is a piece of data stored on the users’ hard drive while they are visiting certain websites. It contains simple information about the users’ identity but no personal information. The benefit of using cookies is that it allows us to monitor website traffic and record user’s preferences. They tell us, for example, whether you have visited our website before or if you are a new visitor and to help us identify site features in which you may have the greatest interest. Cookies may also enhance your online experience, for example, by remembering your passwords and viewing preferences, whilst you are visiting a particular site.

 

We acknowledge and comply with changes to the rules and regulations in regards to using cookies and similar technologies for storing information. We will ensure that the use of cookies is managed in accordance with national and legal guidelines, such as those that require the consent of website visitors for their use.

 

By using our website, you agree that we can place these types of cookies on your device.

 

Most browsers accept cookies automatically, but can be configured not to do so or to notify the user when a cookie is being sent. If you wish to disable cookies, refer to your browser help menu to learn how to disable cookies. Please note that if you disable cookies, you may be unable to access some customised features on our website.

 

The cookies on our website include Google Analytics:

Cookie name: _ utma. Description: Used by Google Analytics to identify unique visitors vs return visitors. Expiry: 2 years.

Cookie name: _ utmac. Description: Used by Google Analytics to identify unique visitors vs returning visitors. Expiry: Not set – cleared on browser close.

Cookie name: _utmb. Description: Used by Google Analytics for general visitor tracking. Expiry|: 30 minutes.

Cookie name: _utmz. Description: Used by Google Analytics for tracking source visits i.e. where the user came from. Expiry: 6 months.

 

Web Beacons and GIF Images

 

Certain pages on our website may contain “web beacons” (also known as internet tags, pixel tags) and transparent GIF images which are tiny or transparent graphics that allows us to count the number of users who have visited a web page or to access certain cookies. We may use these graphics on our websites to count users and to recognise users by accessing our cookies. Being able to access our cookies allows us to personalise our website and improve your experience at our website.

 

We may also include these graphics in HTML – formatted e-mail messages that we send to determine which e-mail messages were opened. By using our website, you are consenting to our use of these beacons and similar technologies as described above.

 

How we share personal data

 

We do not sell or otherwise disclose personal data about our Website visitors, except as described here.

We may share your data with our affiliated, sister companies if you consented to do so and/or for specific purposes disclosed to you when you registered for our Website.

 

We may also share your personal data with service providers, employees or contractors that we have retained to perform services or work on our behalf. These parties are provided only with the personal data they need to perform their functions and can only use and disclose such personal data as is necessary to perform services on our behalf or to comply with legal requirements.

 

In addition, we may disclose your personal data if (a) we are required to do so by law or legal process, (b) to law enforcement authorities or other government officials, or (c) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity.

 

We also reserve the right to disclose and transfer your personal data to our new business partners or owners in the event we enter a joint venture with or is sold to or merged with another business entity.

 

We will not otherwise share, sell or distribute any of the information you provide to us without your consent.

 

Security & Data Retention

 

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.

 

Where your data is stored

 

Customer Database

 

Calcot directly controls and manages all personal data captured and stored in its role as Data Controller.

Personal data is held and maintained in a customer database located in the United Kingdom including which communication individuals have opted in to receive. Importantly, the database is kept up to date with any requests to delete, amend or access personal data logged, recorded and actioned. The database is primarily used to communicate to individuals on promotions, services and products where permission to do so has been obtained. In so doing, the option to unsubscribe from future email communication is provided.

In addition, data is sometimes aggregated for profiling purposes to help us better understand our guests and guide the style and content of communications.

Access and correction

 

You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, access requests should be emailed to Marketing@Calcot.co. To help protect your privacy and security, we will take reasonable steps to verify your identity, which may involve requiring a password and user ID, before granting access to your personal data.

 

Your rights and preferences

 

We strive to operate an open and honest approach to the protection and security of personal data. In so doing, we fully acknowledge individuals’ rights to know what data we hold and to have the ability to amend, delete or object to the data stored on them.

If you would like to view the personal data we process about you, to update your contact details and preferences, to tell us you no longer want to receive communication about our products and services, or to tell us you no longer want your personal data processed, you may email us at Marketing@Calcot.co (see below for contact details). If you would like to be removed from our database, please email us at Marketing@Calcot.co.

If you ask that we stop using your personal data, we take reasonable steps to honour that request. However, we will retain records of your personal data as needed in order to comply with applicable law.

In all cases, we will respond within one month but with the intention of doing so as soon as possible.

 

Changes to Privacy Policy

 

This Notice may be updated periodically in the future without prior notice. Any such changes will be posted to our website and, where appropriate, through email notification.

 

How to contact us

 

If you have any questions or comments about this Notice, or if you would like us to update the personal data we have about you or your preferences, please contact us by:

a) Writing to the Data Controller, Calcot, Near Tetbury, Gloucestershire, GL8 8YJ.

b) Sending an email to the Data Controller at Marketing@Calcot.co

c) Telephone 01666 890391

 

 

 

 

 

 

 

 

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THE LORD CREWE ARMS

THE SQUARE • BLANCHLAND •  NORTHUMBERLAND • DH8 9SP

WWW.LORDCREWEARMSBLANCHLAND.CO.UK •  ENQUIRIES@LORDCREWEARMSBLANCHLAND.CO.UK

View the rest of the Calcot Collection

THE LORD CREWE ARMS

THE SQUARE • BLANCHLAND

NORTHUMBERLAND • DH8 9SP

WWW.LORDCREWEARMSBLANCHLAND.CO.UK

ENQUIRIES@LORDCREWEARMSBLANCHLAND.CO.UK