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ACCESSIBILITY STATEMENT

 

Please find outlined below information we hope will ensure you enjoy your visit to the Lord Crewe Arms, regardless of whether your life is affected in some way by a medical condition, disability, impairment or specific learning difficulty.

 

The Lord Crewe Arms presents some challenges providing access to those with disability. Converted from the remains of an abbey which dates back to the 12th century, the building has many original features which are protected by its Grade 2 listed status. The garden was the site of the abbey cloisters, and is listed as a scheduled ancient monument. During the recent renovations much thought has been given to improving the access arrangements within these conservation restrictions and improvements have been made wherever possible. This document sets out to describe the facilities, and limitations that remain.

 

Prior to your arrival

Enquiries and reservations may be made by phone, email or via our website.

Should you require a taxi to the hotel from Newcastle Airport or the train stations at Hexham or Newcastle, we use a reliable company on a regular basis and we would be delighted to book them on your behalf. They can provide vehicles suitable for wheelchairs on request.

 

On arrival at the hotel

The hotel is situated in a village square. There is some public parking opposite the hotel, but these spaces are not designated for disabled drivers. Drivers can however pull up outside the main hotel entrance so that we can help with luggage etc. It would help if you can phone ahead to tell us of your arrival.      The hotel has a private car park 100m from the hotel. It is at the rear of the hotel and accessed by a level gravel path with some ramped steps. We are happy to provide valet parking to and from this car park and give assistance along the path to the hotel. The car park and path are lit in hours of darkness.

 

Immediately in front of the hotel is an area of cobbled pavement, but there are some flat flagstones laid within to provide easier access into the hotel. The front door leads straight into the reception area of the hotel and whilst we do not have a permanent porter service, our staff will be happy to deliver your luggage to your room either from the hotel entrance or the car park and give whatever assistance may be required.

 

Reception / lobby area

This area is divided by two substantial steps, and whilst a portable ramp is available for this step, arrangements are such that check-in and check-out procedures can be handled without crossing the step. The floor in the lobby is laid with flagstones and some rugs.

 

Public areas

The lobby leads into the Hillyard Room (a small dining area) which has a stone floor with rugs, and no steps. Access beyond the Hillyard Room to both the Derwent Room (further dining space) and the Crypt Bar involves two level changes, and whist we have portable ramps, the ancient doorways and turning spaces are regrettably restrictive. Our staff are on hand however to help where possible, and drinks, wine and menu items can all be brought to you in the Hillyard Room. The Hillyard Room is very popular and tables cannot normally be reserved, however with advance notice we will be happy to ensure a table is available for those with access difficulties. Breakfast can also be served in the Hillyard Room.

 

The Bishop’s Dining Room (hotel restaurant) and the Dorothy Foster Room (private dining room) are on the first floor and only accessible via a flight of stairs from the lobby. There is a good handrail on both sides of this wide stairway.

 

Toilets

On the ground floor we have a disabled toilet off the main reception area. The main toilet cubicle is 2.2m x 1.5m with handrails and an emergency call button. Doors and access corridor are 815mm wide. The main door to the cloakroom is restricted to 805mm. There is one step in the reception area which requires the use of a removable ramp which our staff can provide.

 

Fire alarm

The fire alarm is sounded by bells and does not have flashing lights. Assistance will be given if evacuation is necessary, and guests with hearing difficulties should alert our staff to this on check-in.

 

Accommodation

The bedrooms do present access difficulties. Four of the bedrooms are located in the main house, but these are all on the first and second floors of the building and we have no passenger lift. All staircases have good handrails.

 

10 of the bedrooms are located in a house across a small road that runs through the village square and whilst two of these are on the ground floor, access into the rooms and bathrooms is fairly restricted by size. Doorways are 900mm wide.

We have a further seven rooms located within the cottages in the village square. Access to all these involve leaving the hotel by the main door and crossing the square which has a mixed surface of paving, gravel and some cobbles. Our staff are very happy to accompany guests to their rooms however and provide whatever assistance may be necessary.

 

Four of the cottage rooms are on the first floor and accessed by a staircase without the benefit of a passenger lift. The other three are however on the ground floor and one of these has the benefit of a generous spacing in the bathroom around the wash hand basin and toilet, suitably placed hand rails and a level-floor shower suitable for seated showering.

 

The garden is accessed directly from the hotel reception. It is predominantly level, and has well-lit gravel pathways.

 

 

TERMS & CONDITIONS

 

BOOKING TERMS & CONDITIONS

 

1. Cancellation

In the unfortunate event of you having to cancel your reservation, please be aware that bookings cancelled less than 10 days prior to arrival will be charged the full room rate if the cancelled room remain unsold (so we strongly advise travel insurance to cover you for unforeseen circumstances).

 

 

WEDDINGS TERMS & CONDITIONS

 

1. Making a reservation

The Lord Crewe Arms will hold a booking provisionally for a period of 28 days. Before releasing a reservation, we will always endeavour to contact you to find out whether the date is still required. If the booking is no longer required or if we are unable to contact you then the provisional booking will be released. Should a conflicting enquiry be received for the same date during this period we will notify you and request confirmation within 7 days. Where an provisional booking is made more than 12 months in advance we will in most circumstances extend the provisional hold until the registrar or church have been able to confirm the booking for the ceremony.

 

2. Confirming a booking

To confirm your booking we ask for this contract to be signed and returned along with an initialled copy of the event summary that will be sent to you, and payment of a non-refundable deposit of 25% of the anticipated spend of the wedding.

 

3. Prepayment

The remaining 75% of the pre booked value of the event is payable 28 days before the event. An updated event summary will be sent to you, along with a further invoice. Where the event includes a number of rooms that will be paid directly by wedding guests, a suitable deduction will be made for the pre booked value of the event, and reflected in the pre-payment invoice. However client’s attention is drawn to clause 8 of these terms and conditions.

 

4. Cancellation

In the unfortunate event of you having to cancel your booking once the terms have been agreed The Lord Crewe Arms reserves the right to levy a cancellation fee as follows:

 

After receipt of signed terms and conditions - 25% of pre-booked business

8 - 12 weeks notice - 50% of pre-booked business

4 - 8 weeks notice - 75% of pre-booked business

Less than 4 weeks notice - 100% of pre-booked business

The hotel will make every effort to resell the cancelled accommodation. Revenue arising from subsequent resale will be deducted from the cancellation charge. Cancellation charges are currently VAT zero rated.

 

5. Insurance

Clients are advised that cancellation charges will be applied in all circumstance where the hotel has suffered a financial loss as a result of the cancellation. Clients are therefore strongly advised to take out an insurance policy as protection for a cancellation that falls outside their control. These policies, tailored specifically to weddings are widely available.

 

6. Reduction in size of a reservation

The broad details of the reservation will be agreed when the reservation is confirmed. The cancellation terms in part 4 above will apply to any part-cancellation, or alteration of the room hire or function room hire element of this reservation. Smaller alterations of the food and beverage element will be accepted at any time up to 4 weeks before the event when final arrangements and guest numbers will be reconfirmed. This will form the basis of the chargeable amount and will be regarded as the minimum numbers upon which the charges will be based on the day of the event. Smaller alterations are defined as being within 10% of the reservation, subject to any minimum spend agreed with the client and specified in the reservation. Larger alterations that exceed this amount, or contravene minimum numbers imposed in the reservation will be charged in full.

 

7. Consumption

Clients are asked to advise The Lord Crewe Arms in writing of any specific instructions or limitations that are to be applied to the wine and bar elements of this reservation. Specific instructions may include a limit on quantity, the requirement for the client to sign to confirm receipt, or the collection of empty bottles for client audit after the function. In the absence of such instruction we will provide all specified wine and bar elements on request to any wedding guest, and charge these to the main account and dispose of all empty bottles.

 

8. Payment

Payment for the deposit and prepayment is preferred by cheque or bank transfer. Payment for additional extras must be made by credit or debit card on departure from the hotel, unless specific arrangements have been confirmed in writing. We reserve the right to charge a delayed payment surcharge of 3% on the value of any amount outstanding after departure. PLEASE NOTE THAT WE DO NOT ACCEPT AMERICAN EXPRESS PAYMENTS, FOR ANY CHARGES OVER £2,000.

 

9. Liability

Liability for any accommodation reserved by wedding guests that forms part of the attached reservation remains with the client. If accommodation outside this reservation is booked independently, we will request individual confirmation and guarantees directly from the guest.

 

10. Making a booking

Unfortunately we are not able to take bookings just yet, we do need to have our planning consents in place before we can accept a booking. We hope to be open in February, but clearly we need enormous certainty for a wedding, so it is unlikely that we would consider taking a confirmed wedding booking before May 2014. We are however, happy to pencil in a date provisionally for you if available.

 

11. Deposit

We will require a 20% deposit on confirmation, 50% of balance eight weeks prior and then the remaining 30% two weeks prior. Any additional costs may then be settled on departure.

 

12. More information

If you require any more information, please do not hesitate to contact us on 01434 675 469 or email enquiries@lordcrewearms.co.uk.

 

 

 

PRIVACY

 

At Lord Crewe Arms we are committed to protecting your privacy by acting in accordance with both this privacy policy and your rights under the Data Protection Act 1998. This privacy policy sets out: (i) a description of the personal information which we may collect, store and use about you; (ii) how we will collect such personal information from you; (iii) the purposes for which we will collect, use and store your personal information; and (iv) details of any recipients to whom your personal information may be disclosed. The only personal information we will have is that voluntarily supplied by you.

 

Personal information:

We will not use our website or social media pages to collect any personal information about you unless you consent to provide it to us (for example, by registering with the Lord Crewe Arms website, or using our Facebook application(s)) and to the extent, with respect to content and time, required for that specific purpose. Personal information includes your name, phone number, email address or any other information specified in the request that might reasonably be used to identify you individually. If you do provide us with personal information, we may use it to contact you about our services where you have explicitly consented for us to do so. We will not sell your name, address or phone number to any other third party. Your personal information will be collected and stored by Lord Crewe Arms, its affiliates or its service providers, with your consent,

 

To directly provide the information or services you have requested.

To enable third parties to process and manage your information to enable us to provide the information or services you have requested.

For security, administrative and legal purposes.

To update and enhance the services provided.

To evaluate the performance of our marketing activities.

For advertising and marketing purposes.

In such cases where Lord Crewe Arms asks you for personal information, it will be kept secure and confidential. According to the contact details provided by you, we will provide the services you have requested by post or email, if you have explicitly consented for us to do so.

 

Your consent:

By ‘liking’ our page and / or registering to our website and / or using an application or otherwise interacting with our website or social media pages you consent to the collection and use of the information you voluntarily submit, for the purposes described above.

Any personal information will only be used in accordance with current data protection legislation.

All our email correspondence contains an unsubscribe option by which you can opt out of further email contact if you so wish.

If you explicitly agree to us contacting you in future by email, any personal information you have provided will be stored and continuously used by Lord Crewe Arms or its service providers for advertising and marketing purposes, for example, for sending you newsletters, details about competitions or promotions and other information which may interest you.

We may use your data to create and maintain a user profile to provide you with individualized advertising and promotions. We may also use the data provided by you for analysing and enhancing our advertising, marketing, market research, and sales activities.

 

Who else might see my personal information?

Lord Crewe Arms and its service providers will not share your personal information with any other company unless you give us explicit consent to do so. Any links to other websites are for your convenience, and should not be taken as endorsement by Lord Crewe Arms. We are not responsible for the content of the linked websites, and therefore we recommend that you check the privacy policy of those websites to which this website may link. We will share your information where required to do so by relevant legislation, or court orders. Should Lord Crewe Arms be acquired by another company, customer information may be deemed a transferable business asset, and as such will transfer to the new owners.

 

Email communications and opting-out:

Lord Crewe Arms may contact you by email after you register with information that we think you will find useful, including announcements about special offers and new services. It is our policy to send such emails only to customers who explicitly give us permission to do so. In every such email message, we will also have instructions on how to unsubscribe so that you will not receive any email messages from Lord Crewe Arms in the future if you do not wish to.

 

 

 

 

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THE LORD CREWE ARMS

THE SQUARE • BLANCHLAND •  NORTHUMBERLAND • DH8 9SP

WWW.LORDCREWEARMSBLANCHLAND.CO.UK •  ENQUIRIES@LORDCREWEARMSBLANCHLAND.CO.UK

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THE LORD CREWE ARMS

THE SQUARE • BLANCHLAND

NORTHUMBERLAND • DH8 9SP

WWW.LORDCREWEARMSBLANCHLAND.CO.UK

ENQUIRIES@LORDCREWEARMSBLANCHLAND.CO.UK